Your questions, our answers
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Quotes & prices
What does cleaning cost?
It depends on the floor area, how often we come, the state of the premises, the materials and the timing. That’s why every quote is tailored to you. Each service page lists the factors that shape the price.
Do you charge for a quote?
No. Both the visit and the quote are free and come with no obligation. You receive the quote by email and can sign it online.
Do you accept service vouchers (titres-services)?
No, we are not a registered service-voucher company. You pay on invoice.
Do new clients get a discount?
Yes: as a new client, you get 10% off your first service.
Will you visit before quoting?
For regular cleaning and larger jobs, we prefer to see the premises in person. For smaller or simple jobs, your photos are often enough for us to quote.
Is there a long-term contract?
No. Regular contracts have no minimum term and end with one month’s notice. Regular services are invoiced monthly.
Which payment methods do you accept?
Bank transfer, direct debit (for regular contracts), Payconiq or Bancontact, or card payment on site.
Planning & service area
Where do you work?
In all 19 municipalities of the Brussels-Capital Region and throughout the five Walloon provinces: Walloon Brabant, Hainaut, Liège, Luxembourg and Namur. Check your postcode on our Service area page.
How soon can you start?
Usually within a week. In an emergency, we can often be there within 24 to 48 hours, with an urgency surcharge stated in the quote beforehand.
Can you come in the evening or at the weekend?
Yes. We work during the day, early in the morning, in the evening and at weekends, so your business or office can open as usual. Any evening or weekend surcharge is shown in the quote in advance.
How fast do you reply?
Requests sent via the website get an answer the same day. We’re available Monday to Saturday, 8 am to 8 pm.
Practical matters
How do you look after keys and alarm codes?
Every key is recorded in a key register. Keys and badges carry a code, never your name or address, so a lost key reveals nothing. Alarm codes are shared only with the people who need them.
Do you supply the equipment and products?
Yes, we bring everything. If you have specific requirements, in the food sector or for a special floor for example, we follow them.
Do I need to be there?
Not necessarily. For a first visit or a handover, though, it helps to go over the arrangements together.
What if I’m not happy with the result?
Tell us, ideally with a photo, and we’ll come back free of charge within 48 hours to put it right.
What happens if my usual cleaner is away?
A replacement who already knows your premises steps in. There’s nothing for you to organise.
How can I be sure everything was done?
You get a text message the day before, and after every visit a short report with photos.
Are you insured?
Yes, our public liability insurance is with Ethias.
Techniques & products
What products do you use?
Professional products matched to the surface and the type of dirt, in the right dose. We choose eco-labelled products wherever possible, and for disinfection we use only biocides authorised in Belgium.
Is your team trained?
Yes. Our staff are trained in safety (VCA), food hygiene (HACCP) and working at height.
Is steam always the best option?
No. It’s excellent for grout, washrooms and stainless steel, but unsuitable for parquet, wool or delicate glued seams. Have a look at our material guide.
Do you use high pressure on facades?
Only when the material can take it. Brick, joints and roof tiles are usually cleaned at low pressure with a suitable product.
Privacy
What do you do with the photos I send?
We use them only to prepare your quote and don’t keep them longer than necessary. Please avoid photographing people or personal papers. Find out more in our privacy notice.
Let’s talk about your space.
Tell us what you need and receive a tailored quote, free and with no obligation. Rather talk? Leave your number and we will call you back.